Shipping policy

Shipping Policy

Last updated: [add date if needed]

Order Confirmation

After placing your order, you will receive an Order Confirmation email containing details of the purchased items and your shipping information.

Please carefully review your details (including country, street address, unit number, and company name, if applicable). If you notice any errors, contact us immediately.

If you do not receive a confirmation email within 24 hours, please check your spam or junk folder before contacting us.

Shipping

Shipping Coverage

We offer shipping to most countries worldwide.

Shipping Carriers

We work with trusted international logistics providers, including but not limited to:

DHL, UPS, TNT, FedEx, EMS, YunExpress, Yanwen, Wanb

Carrier selection depends on destination and logistics availability.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during peak seasons (such as holidays or major sales events) or due to external factors, including changes in international trade or customs regulations.

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

Delivery Time & Delays

Delivery times vary depending on destination, carrier, customs clearance, and local postal services.

Please note:

  • Delivery may be delayed during peak periods or due to customs inspections

  • In exceptional situations, delivery may be delayed by up to 5 business days

  • We are not responsible for delays or delivery failures caused by circumstances beyond our control, including customs, weather conditions, or force majeure events

Tracking Information

After your order is shipped, you will receive a Shipment Confirmation email that includes:

  • Order number

  • Shipping carrier

  • Shipment date

  • Tracking number(s)

Tracking information may take up to 24 hours to become active on the carrier’s website.

Once the shipment arrives in your destination country, your local postal service may handle final delivery. You can continue tracking your parcel using the same tracking number on your local postal service’s website.

If tracking information indicates a delivery issue, please contact your local post office first, as they are best positioned to provide delivery details.

If you experience difficulty tracking your order, please contact us at:

📧 support@cozzyhome.shop

Important: Tracking information is retained for up to 60 days. Requests made after this period may not be eligible for investigation.

Delivery Issues & Damaged Items

We take all reasonable precautions to ensure that orders are securely packaged.

If your order arrives damaged:

  • Please contact support@cozzyhome.shop within 3 business days of delivery

  • Include clear photos of the damaged item and packaging

If possible, please also report visible damage (e.g., torn, soaked, or crushed packages) to the carrier at the time of delivery.

Change of Shipping Address

If you need to update your shipping address, please email support@cozzyspace.shop as soon as possible.

Address changes can only be made before the order is shipped. Once an order has been dispatched, we are unable to modify the shipping address.

Important Notes

  • Orders are shipped to the address provided at checkout

  • Packages returned due to incorrect or incomplete addresses will be re-shipped at the customer’s expense

  • Customers are responsible for return shipping costs if the return is not due to a product quality issue

  • In cases of force majeure (such as extreme weather or natural disasters), order processing and delivery may be delayed. Orders will be processed as soon as conditions permit