Refund policy

1. Return Policy

If you experience any quality-related issues with your order, please contact us within 30 calendar days from the date of delivery.

To initiate a return, please email us at support@cozzyspace.shop. Our customer support team will guide you through the return process.

2. Eligibility for Returns & Replacements

Our return policy is valid for 30 days from the date you receive your order. After this period, we are unable to offer a refund or exchange.

To be eligible for a return or replacement:

  • The item must be unused, undamaged, and in the same condition as received

  • The item must be returned in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

Items will not be eligible for return if:

  • They are damaged due to misuse or reasons not caused by our error

  • Parts are missing

  • The return request is made after 30 days from delivery

Please note:

  • Do not return items without contacting us first

  • Do not send products directly back to the manufacturer

3. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original payment method. Refund processing times depend on the payment method used:

  • Credit/Debit Card: Refunds are sent to the card-issuing bank within 7 business days after approval

  • PayPal: Refunds are processed within 3 business days

4. Late or Missing Refunds

If you have not received your refund:

  1. Please recheck your bank account

  2. Contact your credit card company, as processing times may vary

  3. Contact your bank for further confirmation

If you have completed these steps and still have not received your refund, please contact us at support@cozzyspace.shop.

5. Shipping & Return Process

To return a product, please contact support@cozzyspace.shop for confirmation and return instructions.

Returns sent without prior confirmation may not be identifiable by our warehouse and may result in the refund being unavailable.

  • No restocking fees are charged for returns

  • Customers are responsible for return shipping costs unless the return is due to a quality issue

  • Shipping times for exchanges may vary depending on your location

For items valued over USD 50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

6. Return Address

Please contact support@cozzyspace.shop to obtain the return address.
Do not send items back before receiving confirmation via email.

7. Important Notes

  • Returns and replacements are only applicable to products purchased directly from cozzyspace.shop

  • Purchases made through third-party sellers are subject to the seller’s own return policies

Once your returned package is received and inspected, and eligibility is confirmed, we will issue a refund or replacement for qualifying items.

To be eligible for a refund or replacement:

  • Accessories must be new and unopened

  • Products must be returned in “as new” condition, preferably with original sealed packaging

If an accessory is returned without a valid reason, the return shipping fee may be deducted from the refund amount.

Customers are responsible for return shipping fees unless the product is confirmed to be faulty or DOA (Dead on Arrival). In such cases, shipping fees will be reimbursed after inspection and warranty confirmation.

8. Contact Us

For all return, refund, or after-sales inquiries, please contact:

📧 support@cozzyspace.shop

We aim to respond within 24 business hours. If you do not receive a reply within this timeframe, please check your spam or junk email folder.